You can now report your outage via Text!
Outages texting is simple and fast! Text your outage to 55050. You can put any valuable information in your text like "tree on line" or "broken pole." You will receive a confirmation text of the outage report.
1. You must have your cellphone number associated with your account.
2. You can add more than one cellphone number to your account. You can easily add cellphone numbers through our website or calling us at 866-674-1055.
3. If you have more than one account, you can name each account to report specific outages. Example: Account 123456 - House, Account 78910 - Barn. When you have more than one account and text an outage, you will receive a reply text asking which accounts are out or you can select all accounts.
As always, you can still report outages via our toll-free number and our mobile app, SmartHub, if you prefer.